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Nezařazené

You can’t satisfy customers with disengaged employees. Start there first. How often do you ask your employees the NPS question? What are you doing about improving that score? You must have engaged employees to make the process work. The good news is that if you setup  the...

Five Ways To Profit From Brand Advocates As companies strive to improve their customer experience, the desire to do more than satisfy customers is becoming increasingly important. But at the same time it is remarkable how few companies have a programme in place to capture the profits of turning...

Vodafone, design and customer experience While in the world of design we find Vodafone. Not two things you would normally put together but as a well-reported user of NPS, its division in the Czech Republic has teamed up with design firm IO studio to create a customer...

Bridgestone set for Apple style store innovation When you think of the customer experience of tire industry and the automotive industry as a whole, it would seem that many of would draw a blank. Bridgestone Americas’ new president of retail though, Stu Crum, wants all this...

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