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Vodafone, design and customer experience While in the world of design we find Vodafone. Not two things you would normally put together but as a well-reported user of NPS, its division in the Czech Republic has teamed up with design firm IO studio to create a customer...

Bridgestone set for Apple style store innovation When you think of the customer experience of tire industry and the automotive industry as a whole, it would seem that many of would draw a blank. Bridgestone Americas’ new president of retail though, Stu Crum, wants all this...

``We only have two sources of competitive advantage: the ability to learn more about our customers faster than the competition and the ability to turn that learning into action and profits faster than the competition.`` - Jack Welch...

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