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Insert your Net Promoter Score on Executive dashboards. It should be visible to the top. The score should be visible but so should the actions that are being taken to change the business. Try not to make the score the only element of the process that...

You well may believe that investing money and other resources pays off for your business. But, stepping into the board room without a business case is like bringing a knife to a gunfight. Here is simple statistics that will point you into right direction. In...

  Strong, clear communication is crucial for success of any project or customer program. Give it a tagline, a logo, ensure that your program is recognized internally and by your customers. It should become part of your messaging and brand positioning. This works very well. For an example have a...

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